Careers
Business Services Coordinator
Overview:
Some exciting opportunities have arisen to join Smart Comms, a growing communications company that specialises in providing telecommunications, VoIP (cloud), broadband and media solutions to customers nationwide.
Based in our brand-new offices in Dibden Purlieu (free parking!), you will be involved in working as a key member of our customer service team.
The role:
- Processing orders for our existing and new customers.
- Technical support to configure new services with our customers (remotely)
- Provide first and second-line customer service and technical calls.
- To diagnose a range of faults such as VoIP, Broadband, WLR/PSTN, ISDN, ADSL, FTTC
- Liaise with relevant telecommunications companies such as BT Openreach/Gamma
- Handling customer enquiries, identifying sales opportunities, liaising with suppliers
- Log faults with the relevant carriers/suppliers and keep customers up to date
- Assist with out-of-hours support on a rota basis
The candidate must have:
- Above all, an excellent telephone manner as most of our customer contact is by phone.
- An “Inbuilt desire” to help, fix and provide solutions that work for all parties to a satisfactory close.
- Good IT skills, Microsoft Office, Word, Excel etc. Full training will be provided on our own bespoke systems.
- This role would suit Telecoms and/or IT support desk candidates, an IT Graduate or someone who is technically minded. Previous telecoms support experience will be an advantage.
- Excellent attention to detail with Data input and fulfilling verbal instruction from customers and colleagues
- The ability to be firm but friendly when dealing with technical issues or complaints, some experience of this would be an advantage.
Package:
In return, the right candidate will receive:
- A basic starting salary of £20-£28k depending on experience
- 20 days paid holiday + Bank Holidays per annum
- Company Pension
- Company Events
- Incentives & Recognition
- Full Time Permanent
- Monday to Friday (some out of hours on a rota)
Job Type: Full-time
Salary: £20,000.00-£28,000.00 per year
Benefits:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
Work remotely:
- No
Interested? We'd love to hear from you!
Please send your CV with a cover letter to cv@smart-numbers.net