Call Recording (Inbound Calls)
- Free To Set Up
- £19.95 per month, per number (capped at £99.95 maximum for unlimited numbers)
Want this feature? First choose a phone number
Network based, world class technology means your inbound Smart Comms can record all calls without the need to purchase or install expensive telephony equipment.
This product is perfect to improve call handling, customer service and dispute resolution. Lead quality can be assessed and you can identify / reward role model behaviours within your team.
Call recording on your Smart Comms ensures quality of call handling is developed, customer claims can be verified, lead quality can be assessed and you can identify / reward role model behaviours within your team.
World class playback technology
Network based, world class technology means your inbound Smart Comms can record all calls without the need to purchase or install expensive telephony equipment.
You have the choice of an optional pre-connection message stating that "Calls may be recorded for monitoring or training purposes" or a straight connection with no message, where the call is delivered immediately to you without notifying the caller they are being recorded.
Listen to some examples of pre-connection messages:
- Female Voice
- Male Voice
Our system instantly records the dialogue, saves it as a sound file (.wav) and delivers it either to a designated email within seconds of the conversation finishing or directly into an online storage facility to which you have 24/7 access.
We provide a functionally rich portal for playback, you can search for recordings by date, time, Smart Comms, the caller number and even categorise the extraction of recordings by length of calls.
No additional cost per minute is charged for recording and messages can be stored for up to 12 months on the portal.
