24/7 Live Call Answering We answer your calls 24/7 when you can't
Never miss a business call again!
In today's fast-paced world, being available for your clients around the clock isn't just an advantage; it's necessary.
Our 24/7 Live Call Answering Services ensure that your business is always reachable, providing a seamless connection between you and your customers, any time of the day or night.
Our live call handlers offer full call handling, message taking service 24 hours a day, 7 days a week. Whether you need us to answer all your calls or mop up those you miss we can do it all.
Messages or orders are relayed by either email, text or web forms. We can also forward calls to specific departments, on-call personnel, and landline or mobile destinations.
The scope of service means we can supply every business and budget. We also offer bespoke services - simply call us to discuss a cost-effective solution.
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24/7 Call Handling Services
Our comprehensive 24-hour answering service is designed to cater to businesses of all sizes. With features like a live receptionist answering service, we guarantee a personal touch in every call. Our live agent phone answering service ensures that your clients are greeted by a friendly and professional voice, ready to assist them with their inquiries.
- If your office is unattended
- If your main line is engaged
- To work undisturbed
- To cover high call periods
- To cover absent staff
- Campaign management / Telemarketing response handling
Additional features available
- Email messaging is FREE. SMS text rates are negotiable.
- Call screening / forwarding available from 2 pence per minute.
- Call recording for quality control available.
Why Choose Our 24/7 Live Call Answering Services?
- Uninterrupted Availability: Our services ensure that your business is accessible to your clients 24/7. Whether it's a weekend, holiday, or the middle of the night, our dedicated team is always on hand to answer calls, making sure you never miss an important opportunity.
- Professional Image: First impressions matter. Our skilled live agents present a professional image for your business, handling each call with the utmost courtesy and efficiency. This level of professionalism helps in building trust and credibility with your clients.
- Cost-Effective Solution: Hiring full-time staff for round-the-clock coverage can be costly. Our 24/7 live call answering services provide a more economical alternative without compromising on quality. You get top-notch service at a fraction of the cost of an in-house team.
- Customised Services: We understand that every business is unique. Our services are highly customisable, allowing us to tailor our approach to fit your specific needs and preferences. Whether it's handling general inquiries or providing detailed support, we've got you covered.
- Enhanced Customer Satisfaction: Quick and efficient call answering means happier customers. By ensuring that their calls are always answered, you demonstrate your commitment to customer service, leading to increased satisfaction and loyalty.
- Scalability: As your business grows, so do your needs. Our services are scalable, meaning we can easily adjust to handle higher call volumes or provide additional support during peak seasons or special promotions.
- Peace of Mind: With our reliable 24/7 live call answering services, you can have peace of mind knowing that your calls are being handled professionally, leaving you free to focus on other critical aspects of your business.
Virtual Receptionist Services
At Smart Comms, we offer expert Virtual Receptionist Services for a seamless solution, ensuring that your business maintains a professional image and efficient communication at all times.
Understanding the unique needs of small businesses, we offer specialised services that cater specifically to this sector. Our virtual receptionist for small businesses ensures that your customer interactions are handled with the utmost professionalism, making every call count.
The Best Virtual Receptionist Company
Recognised as one of the best virtual receptionist services, we pride ourselves on our ability to deliver exceptional service. Our team is trained to handle a wide range of business communication needs, making us a trusted partner for your business. For those seeking a local virtual receptionist, our services ensure local understanding and relevance. We also stand out as one of the leading virtual receptionist services providers, offering a blend of expertise and accessibility.
We also offer a speciality answering service, tailored to meet the specific requirements of your business. Whether it's handling high call volumes or providing industry-specific support, our team is equipped to manage it all.
Our Virtual Receptionist Services are more than just an answering service; they are an extension of your business, ensuring that every call is a step towards greater customer satisfaction and business growth. Choose our services for a reliable, professional, and cost-effective solution to your communication needs.
Choose from our Live Call Answering packages:
We understand that every business has unique needs. That's why our 24/7 live call answering cost is tailored to fit your specific requirements, ensuring you get the best value for your investment.
Basic
- 10 Inclusive Calls
- Free Set-up
- 24/7 live call answering
- Answered in your company name
- 6 standard questions
- Email Messages
- Over Inclusive Calls
£1.59/call - Call Patching
- SMS messages
10 pence/message
Value
- 30 Inclusive Calls
- Free Set-up
- 24/7 live call answering
- Answered in your company name
- 6 standard questions
- Email Messages
- Over Inclusive Calls
£1.49/call - Call Patching
- SMS messages
10 pence/message
Gold
- 100 Inclusive Calls
- Free Set-up
- 24/7 live call answering
- Answered in your company name
- 6 standard questions
- Email Messages
- Over Inclusive Calls
£1.49/call - Call Patching
- SMS messages
10 pence/message
Bespoke
- £75 Set-up
- 24/7 live call answering
- Answered in your company name
- Bespoke scripted questions
- Book apt / diary management / phone orders
- Email Messages
- Over Inclusive Calls
1.9p/sec* - Call Patching
- SMS messages
8 pence/message
24-7 Live Call Answering from £1.39 per message. All per minute rates over the inclusive calls volume are subject to minimum billing of 90 seconds (excludes bespoke packages which are per second billing @ 1.9 pence per second)
FAQ Frequently Asked Questions for 24/7 Live Call Answering Services
A 24/7 Live Call Answering Service is an outsourced solution where trained receptionists answer phone calls on behalf of your business at any time of the day, including weekends and holidays. This service ensures that you never miss important calls and can maintain continuous communication with your clients.
This service helps in capturing every business opportunity, improving customer satisfaction by being available round the clock, and enhancing the professional image of your business.
It's particularly beneficial for handling overflow calls, providing real-time message delivery, and ensuring business continuity.
Calls are answered by live, professional receptionists, not automated systems. This human touch adds a personal and empathetic aspect to your customer service.
Virtual Receptionist Services provides remote receptionists who handle incoming calls for your business. They perform tasks like call transferring, message taking, appointment scheduling, and customer inquiries, just like an in-office receptionist would.
Absolutely. You can customise the level of support based on your business needs, using these services full-time or only during specific hours or days.
These services are versatile and suitable for a wide range of industries, including legal, medical, real estate, and more. They are particularly beneficial for small and medium-sized businesses that need professional call handling without the overhead of a full-time receptionist.
Helpful Call Management Solutions
We understand the importance of every phone call to your business, which is why Smart Comms offers the most comprehensive call management solutions in the UK.
Need Help?
We understand organising connectivity and communication for your business can seem daunting. Talk to our helpful team to bring together the best choice of numbers, call solutions and connections for your business. Call 24-7.
0345 0178 179